TERMS OF SERVICE

Last updated: 15 August 2026

1. About these Terms

These Terms of Service (the Terms) govern your use of www.sarvexbrands.com (the Website) and any purchase you make from us. The Website is operated by Sarvex Brands Ltd (Sarvex, we, us or our).

Our company details are:

• Company name: Sarvex Brands Ltd

• Company number: 17068170

• Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

• Trading or returns address, if different: CUSTOMERS MUST CONTACT us BEFORE RETURNING PRODUCTS via email. 

• Email: info@sarvexbrands.com

Please read these Terms carefully before using the Website or placing an order. By using the Website or ordering from us, you agree to these Terms. Nothing in these Terms limits or excludes any legal rights you have as a consumer.

2. Who may use the Website

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to place an order through the Website. You must provide accurate, current and complete information when placing an order.

You may use our Website only for lawful purposes. You must not misuse the Website, attempt to gain unauthorised access to it, introduce malicious code, interfere with its operation, or use its content or services fraudulently.

3. Products and product information

We take reasonable care to ensure that product descriptions, images, dimensions, ingredients, instructions, prices and availability are accurate. However:

• colours and packaging may appear slightly different depending on your device or due to reasonable manufacturing or packaging updates;

• images are illustrative and are not always shown to scale; and

• availability may change without notice.

The main characteristics of each product are set out on its product page. Please read all product information, ingredients, warnings and instructions before purchasing or using a product.

Our cleaning tablets, denture and retainer accessories, ultrasonic cleaners and related products are intended only for the purposes stated on their packaging and product pages. Cleaning tablets must not be swallowed. Products must be kept out of reach of children and used only as directed. Our products do not replace professional dental or medical advice, diagnosis or treatment. If you have allergies, sensitivities, a medical condition or concerns about whether a product is suitable for your dental appliance, consult an appropriate dental or healthcare professional before use.

4. Placing an order and formation of the contract

When you place an order, you are offering to buy the selected products on these Terms. You will receive an order acknowledgement, but this does not mean that we have accepted your order.

A binding contract is formed when we send you a dispatch confirmation, unless we expressly tell you otherwise. Each dispatch confirmation forms a separate contract for the products listed in it.

We may refuse or cancel an order before dispatch if, for example:

• a product is unavailable;

• there is an obvious pricing or description error;

• payment cannot be authorised;

• we reasonably suspect fraud, misuse or unauthorised resale; or

• we cannot deliver to the address supplied.

If we cancel an order after taking payment, we will refund the amount paid for the cancelled products and any applicable delivery charge.

5. Prices, taxes and payment

Prices are shown in the currency displayed at checkout and include VAT where applicable, unless stated otherwise. Delivery charges and any other applicable costs will be shown before you confirm your order.

For deliveries outside the United Kingdom, the recipient may be responsible for import duties, taxes, customs charges and local handling fees. Unless expressly stated at checkout, these amounts are not included in the product price or delivery charge and are the customer's responsibility.

We accept the payment methods displayed at checkout. You confirm that you are authorised to use the payment method supplied. Payments may be processed by third-party payment providers, subject to their own terms and privacy practices.

If a price is clearly incorrect and the error could reasonably have been recognised, we may cancel the order and refund you, even if an order acknowledgement has been sent.

6. Discount codes and promotions

Discount codes and promotions are subject to any additional terms stated with the offer. Unless we say otherwise, they:

• cannot be exchanged for cash;

• cannot be combined with another offer;

• apply only during the stated promotional period; and

• may be limited to one use per customer, household or order.

We may withdraw or correct a promotion where there is an error, fraud or misuse, but this will not affect an order we have already accepted unless permitted by law.

7. Delivery

Available delivery options, estimated times and charges are shown at checkout. Delivery estimates are not guaranteed unless expressly agreed. We will deliver within 30 days after the contract is formed unless we agree a different period with you.

We are not responsible for a delay caused by an event outside our reasonable control, but we will contact you as soon as reasonably possible and take steps to minimise the effect. Your legal rights in relation to significant delivery delays remain unaffected.

You are responsible for providing a complete and accurate delivery address. If a parcel is returned because the address was incorrect or incomplete, or because delivery was not accepted or collected, we may charge the reasonable cost of redelivery where the law allows.

The product becomes your responsibility when it is delivered to you, or to a person you identify to receive it. You own the product once we have received payment in full and delivery has taken place.

8. Your right to cancel an online order

If you are a consumer in the United Kingdom, you normally have the right to cancel your order without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate instalments, the cancellation period runs from the day after the last item is received.

To exercise this right, email info@sarvexbrands.com before the cancellation period expires. Include your name, order number, delivery address and a clear statement that you wish to cancel. You may use the model cancellation form at the end of these Terms, but you do not have to.

After notifying us, you must return the goods within 14 days. Please contact us before sending anything so that we can provide the correct return instructions and return address. Unless the product is faulty, damaged, misdescribed or we agree otherwise, you are responsible for the direct cost of returning it.

You may inspect goods as you would in a shop. We may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

9. Products excluded from change-of-mind cancellation

The statutory right to cancel does not apply in certain circumstances. In particular, where goods are supplied in sealed packaging and are not suitable for return for health-protection or hygiene reasons, the right to cancel may be lost once the seal has been broken after delivery.

This may apply to sealed dental-care or oral-care products where return after opening would create a genuine hygiene risk. It does not affect your rights if a product is faulty, damaged, unsafe, not as described or otherwise does not conform to the contract.

10. Refunds following cancellation

If you validly cancel an order, we will refund the price paid for the returned products and the cost of our least expensive standard delivery option. We do not have to refund any additional amount paid for premium or expedited delivery.

We will make the refund without undue delay and no later than 14 days after the earliest of:

• the day we receive the goods back; or

• the day you provide evidence that you returned the goods.

We may withhold the refund until we receive the goods or receive evidence that they have been sent back. Refunds will normally be made to the original payment method unless you expressly agree otherwise. You will not be charged a refund fee.

11. Faulty, damaged or misdescribed products

We are under a legal duty to supply products that are of satisfactory quality, fit for any purpose made known to us, as described and compliant with applicable law.

If a product arrives damaged, is faulty, is unsafe, is not as described or does not otherwise conform to the contract, contact info@sarvexbrands.com as soon as reasonably possible with your order number and details of the issue. We may ask for photographs or other reasonable evidence to help us assess the problem.

Depending on the circumstances and your legal rights, you may be entitled to reject the product for a refund, or request a repair, replacement or price reduction. Where the product does not conform to the contract, we will bear reasonable return costs where required by law.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer-protection law.

12. Product use and care

You must follow all instructions and safety warnings supplied with a product. In particular:

• do not swallow cleaning tablets or cleaning solution;

• keep products out of reach of children and pets;

• avoid contact with eyes and rinse thoroughly if accidental contact occurs;

• do not use a product for an appliance or material that the manufacturer or dental professional has advised should not be cleaned in that way;

• do not use electrical products if they, their cable, plug or power supply appear damaged; and

• stop using a product and seek appropriate advice if irritation, damage or another unexpected reaction occurs.

We are not responsible for damage caused by use contrary to the supplied instructions, warnings, stated purpose or reasonable care requirements, except where responsibility cannot legally be excluded.

13. Website availability and changes

We may update, suspend or withdraw all or part of the Website for operational, legal, security or business reasons. We do not guarantee that the Website will always be available, uninterrupted or error-free. We will not make changes to an accepted order except as permitted by these Terms or agreed with you.

14. Intellectual property

All intellectual-property rights in the Website and its content—including the Sarvex name and branding, logos, product images, graphics, text, videos, layout and software—are owned by us or licensed to us.

You may view and use the Website for your personal, non-commercial use. You must not reproduce, distribute, modify, publish, sell, scrape, commercially exploit or create derivative works from Website content without our prior written permission, except where the law permits.

15. Reviews, feedback and user content

If you submit a product review, image, comment, suggestion or other content, you confirm that:

• it is accurate and based on your genuine experience where applicable;

• you own it or have permission to submit it;

• it does not infringe another person's rights;

• it is not unlawful, defamatory, discriminatory, obscene, misleading or fraudulent; and

• it does not contain malicious code or another person's confidential or personal information without permission.

You retain ownership of your content. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, adapt and use it for operating and promoting Sarvex and our products, subject to applicable law and our Privacy Policy. We may moderate or remove content where reasonably necessary, but we will not suppress or manipulate reviews merely because they are negative.

16. Third-party services and links

The Website may use or link to third-party services, including Shopify, payment providers, delivery companies and social-media platforms. We are not responsible for the content or availability of third-party websites that we do not control. Your use of a third-party service may be governed by that provider's own terms and privacy policy.

17. Privacy and cookies

We process personal data in accordance with our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy. These policies should be read alongside these Terms.

18. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• breach of your statutory rights in relation to the products; or

• defective products under applicable product-liability law.

If we fail to comply with these Terms, we are responsible for loss or damage that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or, when the contract was made, both you and we knew it might happen.

We supply products for domestic and private use unless we agree otherwise in writing. If you use them for a commercial, business or resale purpose, we will not be responsible for business losses such as lost profits, lost revenue, loss of business or loss of opportunity, to the extent permitted by law.

19. Events outside our reasonable control

We are not liable for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, industrial action, natural disaster, epidemic, failure of utilities or telecommunications, cyberattack, government action or disruption to suppliers. This does not affect any right you may have to cancel because of a material delay or where the law provides otherwise.

20. Complaints

If you have a question or complaint, contact us at info@sarvexbrands.com. Please include your name, order number and a description of the issue. We will aim to acknowledge and resolve complaints fairly and within a reasonable time.

21. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, Website, products or applicable law. The version published when your order is accepted will apply to that purchase. The date at the top shows when these Terms were last updated.

22. Transfer of rights

We may transfer our rights and obligations under these Terms to another organisation, but this will not reduce your rights. We will notify you if a transfer materially affects you.

You may transfer your rights under these Terms to another person only with our written agreement, except where applicable law allows otherwise.

23. Severability and waiver

Each section of these Terms operates separately. If a court or relevant authority decides that any part is unlawful or unenforceable, the remaining sections will continue in effect.

If we delay enforcing these Terms, we may still enforce them later. A failure to enforce a right does not waive that right.

24. Third-party rights

Except where these Terms expressly say otherwise, no person other than you and Sarvex Brands Ltd has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

25. Governing law and courts

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland, you may bring proceedings in Scotland or England. If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England. If you live outside the United Kingdom, you may also have mandatory rights under the laws of your country of residence that these Terms do not remove.

26. Contact us

Sarvex Brands Ltd
Company number: 17068170
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@sarvexbrands.com
Website: www.sarvexbrands.com