SHIPPING POLICY

Last updated: 15 August 2026

At Sarvex Brands Ltd, we aim to deliver every order safely, securely and within the estimated delivery times shown below.

Order Processing

Orders are normally processed within 1–2 business days, excluding weekends and UK public holidays.

Orders placed after the daily processing cut-off, at weekends or on public holidays will begin processing on the next business day.

During product launches, promotional periods and other busy periods, processing may take slightly longer. We will contact you if a significant delay affects your order.

UK Delivery

We offer:

• Free standard UK delivery on orders over £40
• Standard delivery within approximately 2–4 business days after dispatch

Delivery charges for orders of £40 or less will be displayed at checkout before payment.

Delivery estimates begin when your order is dispatched, not when it is placed. Delivery times are estimates unless we expressly agree a guaranteed delivery date with you.

International Delivery

We ship to selected international destinations. Available countries and delivery charges will be displayed at checkout.

International delivery normally takes approximately 5–10 business days after dispatch, but delivery times vary depending on the destination, carrier and customs-clearance process.

We cannot guarantee international delivery dates.

Customs, Import Duties and Taxes

International orders may be subject to import duties, taxes, customs charges or local handling fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or delivery charge and are the recipient’s responsibility.

Sarvex does not control these charges. Please contact your local customs authority for further information before ordering.

Order Tracking

Where tracking is is available, we will provide tracking information by email after your order has been dispatched.

Tracking information may take up to 48 hours to become active after dispatch.

Delivery Address

Please check that your name, delivery address and postcode are complete and accurate before submitting your order.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned because the address was incorrect or incomplete, or because delivery was refused or not collected, we may ask you to pay the reasonable cost of redelivery where permitted by law.

Split Deliveries

Orders containing multiple products may occasionally be dispatched in separate parcels. If this happens, you may receive more than one dispatch confirmation or tracking number.

You will not be charged additional delivery fees merely because we divide an order into separate parcels.

Delivery Delays

Delivery may be affected by circumstances outside our reasonable control, including severe weather, transport disruption, customs delays, industrial action or unusually high carrier demand.

If your order has not arrived within the estimated delivery period, check your tracking information and contact us at info@sarvexbrands.com.

We will work with the delivery provider to investigate. Your statutory rights regarding delayed or undelivered orders remain unaffected.

Missing, Damaged or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• your parcel has not arrived;
• your order arrives damaged;
• an item is missing; or
• you receive the wrong product.

Include your name, order number and clear photographs of the parcel and products where applicable.

Do not dispose of damaged packaging until we have assessed the issue, as the delivery provider may require photographs or inspection.

Failed Delivery and Uncollected Parcels

If delivery is unsuccessful, the carrier may attempt redelivery, leave instructions or take the parcel to a collection point.

Please follow the carrier’s instructions within the stated collection period. If an uncollected parcel is returned to us, we will contact you to discuss redelivery or an appropriate refund. Reasonable redelivery or return costs may be deducted where permitted by law and where the failed delivery was not caused by Sarvex or the carrier.

Orders Purchased Through Other Retailers

This Shipping Policy applies to orders placed directly through www.sarvexbrands.com.

Orders placed through Amazon or another retailer or marketplace are subject to that retailer’s delivery terms and support process.

Contact Us

For shipping assistance, contact:

Sarvex Brands Ltd
Email: info@sarvexbrands.com
Website: www.sarvexbrands.com

Please include your name and order number so we can assist you promptly.